Service!
Posted on: 28/05/2011
- In: Stockists
- 2 Comments
This post is for Peter and Carole – both in East Sussex.
Thank you both for ordering your new lampshades via Stylistic Gallery. Unfortunately I have only just realised your orders exist! Stylistic Gallery is a very new shop and I think we have just stumbled upon a bug. I returned from my holiday today to find your orders languishing about in ignorance! I so wish I could contact you both direct to apologise for the silence and delay. It’s certainly not the customer service I strive for! The order sheet does not give me your contact details other than your addresses, nor does it state what kind of shades you would like – whether for a base or a ceiling pendant. I have contacted Stylistic Gallery today and hope for a reply very soon indeed. I will get in touch as soon as I possibly can. Fingers crossed that you’re wondering where your shades are and that you check in here!
Ruth
PS – Surely it’s not sheer coincidence that you’re both in East Sussex, or perhaps you know each other?
quincylampshades 
28/05/2011 at 11:06 pm
Dear Peter, Carole and Ruth,
I would like to Appologise for the above, it looks like an issolated issue. This does not make it acceptable. As Ruth says we are a new site and are continually improving things for buyers and sellers.
We reacted as soon as we knew of this situation, you can view our response on the forum: http://stylisticgallery.com/forum/thread/?thread_id=59
I hope you both receive your lampshades and that Ruth and yourselves can forgive us.
Kind regards,
Phil Scott
Stylistic Gallery
29/05/2011 at 7:06 am
Dear Phil from Stylistic Gallery,
Working on a Saturday night is real commitment. Thank you for sorting it out. I will email Peter and Carole now. Stylistic Gallery is impressive in its support.
Ruth