Posts Tagged ‘customers’
Fabric Fortune Cookies II
Posted on: 24/01/2012
Mollie Makes has a great fabric fortune cookie tutorial over on their blog in honour of the Chinese New Year. If you want a different method, there’s a great one by Megan at Brassy Apple, which I blogged about last year. I use a modified version of Megan’s technique, using my trusty hot-glue gun and pipe cleaners. Every Quincy customer receives a fortune cookie with their order and I always have a stack of them to give away at markets and fairs – they are great conversation openers and act as samples for customers to match up fabrics to their home decor. Plus they are keepsakes for customers to remember my name. I still love making these little favours, especially when I need some encouragement in business. The fortunes, even though I know them off by heart, often give me a kick up the bum and make me do a double take.
Happy customers
Posted on: 18/12/2011
My head has not been on the business this week. I have been daydreaming and taking it easy. So much so that I forgot to tell Lois at OurGreenRoom that I’m not available to work this coming week. And when I did? Frantic emails! One of her customers wasn’t going to get the lampshade they’d bought for their daughter as a Christmas gift. Lois was about to buy a lampshade-making kit and have a go herself! I couldn’t let her do it. So with a nasty hangover and not much sleep I drove all the way to Bradford On Avon and made a lampshade in Lois’s front room – all so that lovely lampshade could be given in time. And it felt good. Good that I didn’t try to duck out. Good that I exceeded expectations. Good that I redeemed myself. Good that I made our customers happy. It made me realise that, as a small business, you really do have to go that extra mile. (And there’s no such thing as time off.)
